Client support
Need help? Start here.
Choose the option that best matches what you need. You do not need to diagnose the technical problem before contacting us - if you are not sure which route fits, use the contact option and we will point you in the right direction.
Support options
Go straight to the right place.
Hosting access, password recovery and technical tickets each have a clear route. For general enquiries, the Live Chat widget is available across the site.
Hosting access
Web Hosting Login
Sign in to your WhitePointerNet hosting account using your existing hosting username and password.
Technical help
Open a Support Ticket
If something technical needs attention, open a support ticket through the hosting support system.
General enquiries
Need something else?
For general enquiries, use the Live Chat widget on this page. It connects directly to WhitePointerNet's business WhatsApp.
If you cannot see the Live Chat widget, an ad blocker may be hiding it. Temporarily allow WhitePointerNet and refresh the page. We do not display third-party advertising on this site, so an ad blocker is not needed here to avoid third-party ads.
Ongoing technical care
Need ongoing website or Store maintenance?
Client Support is the quickest route when you need help now. Hosting & Care is where we explain the ongoing technical maintenance options for websites and Stores.
Care Plans maintain and protect the website or Store system. They are not managed ongoing SEO or day-to-day Store administration.